Terms & Conditions

Making a Purchase: could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept Direct Credit (bank account) or Credit card payments via Swipe HQ. If you have an approved account then an account option is available on checkout

Interest on Overdue Invoices – Any and all invoices greater than 60 days overdue may accrue interest charges from the date the invoice falls due, at a rate of 2.5% of the total overdue amount. Notification will be sent to client prior to interest being added advising that the overdue amount will incur interest.

Debt Recovery Agency – All costs associated with recovery of unpaid debts will be passed onto the client including an initial $50 administration fee to cover the outstanding debt.  The debt collection agency will also add there collection costs and this can be as much as 45% of the outstanding amount depending on the age of the debt.  Notification will be sent to client prior to outstanding debt being handed over to preferred debt collection agency.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us at admin@kayeinternational.co.nz and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Tracking Your Order to Delivery - A tracking number will be forwarded to you on shipment of your order from Fastway courier service.  It is the responsibility of the client to ensure their order arrives in the stated time period.  Where an order is late or not delivered, the client must immediately notify both the courier service and Kaye International.

Guarantee – We guarantee your satisfaction. Kaye International offers a secure online shopping website with friendly service and prompt delivery on ordered items and services.

Reaching Us – If you need to reach us, please email us using the link on the store page, alternatively, you can call on 021537714 (International +6421537714).

Special Order Requests – If your item is not in stock, we will try and source it for you on the next order and email you in regards to the arrival of that item. The out of stock item will go on back order in our system.

Returns Policy – We hope that you will be 100% delighted with your purchase. However, if there is a problem with your order from Kaye International and that you are not entirely satisfied, you may return your purchase to us for a full refund or replacement products provided that:

·       The goods are unused and in their original packaging. 

·        Return the goods within seven working days from the date you receive them.

·        If you have changed your mind on a particular product or ordered goods incorrectly, then it is your responsibility to pay for returned freight costs.

Returning Product - We strongly recommend that the parcel be sent by a tracked delivery service (one that requires a signature upon receipt). We cannot accept liability for returned goods lost in transit. Please note that we can only refund this return delivery charge if the item we sent you was faulty or we have sent the incorrect ordered items. Your account will be credited with an exchange or return only when the product/s have been receipted and processed at our warehouse.  Confirmation of a return will be provided by issuing a new invoice which will provide details of the return, all associated charges and any amounts owing.

Tax Charges For orders made from NZ, 15% GST is included